COMPANY DATA

Company name: “DIMARA” EOOD
UIC/PIK: 107540217
VAT registration: BG107540217
MOL: Todor Dimitrov Velikov
Head office and management address: village of Voneshta Voda, p.k. 5035, 4 “Treta” Str.
Site address: 4 3-ta Str., 5035 Voneshta Voda, Veliko Tarnovo region
E-mail: velistams@abv.bg
Contact numbers: +359 887 486 623; +359 884 752 900
Website: https://velista.bg/

RESERVATIONS AND ACCOMMODATION

The management of “DIMARA” EOOD is obliged to ensure the use of the services requested and paid for by the client through online booking, in their full quantity and quality according to the data provided by the client through the reservation form: client name, period, number of nights, number of adults and children, price per night.

All customer requests, filled in the “Note” field in the reservation form, will be fulfilled if possible.

Check-in: after 2:00 PM.
Check-out: until 12:00.

PRICES AND PAYMENT

The prices on the website of “DIMARA” EOOD are in euros (€), including VAT and tourist tax. The total amount due by the client is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the relevant period.

“DIMARA” Ltd. reserves the right to change prices and special offers on its website depending on demand and currently available vacancies. For reservations already made, confirmed and paid, the amount due does not change, regardless of the new price offers presented.

CANCELLATIONS AND CHANGES TO RESERVATIONS

Changes to a reservation without penalty can be made up to 5 days before the check-in date.

Cancellation without penalty is made up to 5 days before the check-in date.

In case of change or cancellation after this period, a penalty in the amount of the prepaid deposit is due.

When refunding a paid amount, all transfer costs, including bank fees and others, are at the expense of the client. Refunds due to cancellation are made within a 30-day period, depending on the payment method. The amounts are refunded only to the bank account or card from which they were received. Your card details are used only by the intermediary bank and are not stored by us.

TYPES OF PAYMENTS

Payment can be made in the following ways:

1. By bank transfer.

The payment of the specified amount must be made no later than the deadline specified after the reservation. After making the payment, it is advisable to send a copy of the payment document to velistams@abv.bg, and it is mandatory to enter in the reason for payment the name of the reservation and the date of stay.

SWIFT/BIC: BPBIBGSF
IBAN: BG88BPBI79421028253501
Bank name: Postbank / Eurobank Bulgaria AD
Beneficiary: “DIMARA” EOOD
Beneficiary address: Voneshta Voda village, p.k. 5035, 4 Treta Str.

2. In cash or by debit/credit card at the Velista reception

For reservations with a check-in start date within the next 3 days, it is recommended to select payment on site to speed up the reservation processing process.

IMPORTANT!

REFUND OF AMOUNTS

In the event that the customer cancels their reservation under the conditions stated above, we will refund the amount via the same payment method used for the reservation.

Refunds for amounts paid by bank card or bank transfer can only be made to the bank card or bank account used for payment. All bank fees for this transaction are at the customer’s expense.

RIGHTS AND OBLIGATIONS OF THE PARTIES

“DIMARA” Ltd. undertakes to provide the client with the services requested and paid for in full.

“DIMARA” Ltd. undertakes not to change the price of the services requested by the client, except in exceptional cases when this is economically justified.

“DIMARA” Ltd. is not liable for damages caused by actions of third parties.

Amounts for services requested but not used in whole or in part due to the client’s fault are not refundable.

The client assumes responsibility for observing generally accepted standards of good behavior during their stay at the property. All costs for material damage caused to the property are borne by the client.

“DIMARA” Ltd. reserves the right to change the information on this page and the general terms and conditions at any time. Although every effort is made to provide true and accurate information, this cannot always be guaranteed.

When a customer makes a reservation, it is considered that he has read and agrees to these general terms and conditions. Reservations accepted by phone, e-mail or through our website are considered to be an emerging contractual relationship. The payment made is considered acceptance of the general terms and conditions for staying at the property.

COMPLAINTS AND DISPUTE RESOLUTION

The client has the right to file complaints regarding the services provided within 14 days from the date of departure.

Complaints should be submitted in writing to the specified email or correspondence address:

Email: velistams@abv.bg
Address: ul. 3-ta 4, 5035 Voneshta Voda, Veliko Tarnovo Region

The trader shall decide on the complaint within 30 days.

In the event of a dispute, the client may contact:

Consumer Protection Commission, CPC – www.kzp.bg
European platform for online dispute resolution, ODR: https://ec.europa.eu/odr

PROTECTION OF PERSONAL DATA

The merchant processes personal data in accordance with EU Regulation 2016/679, GDPR.

Detailed information is contained in the Privacy Policy published on the site.

For all disputes and legal issues not settled by these general terms and conditions and the privacy policy and arising in connection with the use of the site https://velista.bg/, the mandatory legal provisions in the Republic of Bulgaria shall apply.