PRIVACY AND DATA PROTECTION POLICY
Our property recognizes the importance of protecting your privacy and our policy is designed to help you understand how we collect, use and protect the personal information you provide to us and to help you make informed decisions when using our booking system. We place the highest importance on the confidentiality of your personal information.

Data Controller:
Our property, as a data controller, collects and processes personal data for the purposes of reservations, to respond to your request, as well as for the purposes of guest management, payments, billing and marketing/promotional activities. Your data may be transferred to other controlled or affiliated companies. The data will not be disclosed publicly.
Data Processor: Our booking system provider Exely is authorized to act as a “data processor” on our behalf.

INFORMATION AND CONSENT
This Privacy Policy describes how we collect, use and protect the personal information you provide to us about yourself, hereinafter referred to as the “User”. By accessing our reservation system, you agree to our privacy practices as set out in this privacy statement. We may change this policy from time to time. We recommend that you check this policy frequently to ensure that you are familiar with the latest version. You can exercise your rights regarding the protection of personal data — access, rectification, amendment, deletion, objection to the processing of your data, etc., by contacting our entity, the personal data controller, at the following contact details:

Velista
Address: 4 3-ta St., 5035 Voneshta Voda, Veliko Tarnovo Region
Phone: +359 887 486 623
Phone: +359 884 752 900
E-mail: velistams@abv.bg
Website: https://velista.bg/

WHAT PERSONAL INFORMATION DO WE COLLECT?
We can help you book your ideal accommodation directly at our property only if you provide some of your personal information. When you book directly with us, we ask you to provide us with your first name, last name, mobile phone number and email address, as well as your payment information as mandatory information. Optionally, we ask you to provide us with details such as address, city, country, postal code, title, date of birth and flight details. You can register and create a user account in our booking system. We use the information you provide to administer this account, which allows you to perform a number of useful activities, such as making reservations, managing your reservations, taking advantage of special member offers, easily making future reservations and managing your personal settings. You can register and/or access via a third party account, including Gmail, or a social network, including Facebook, in which case we collect and access certain information from the user profile, solely for the purposes stated above. If you are under the age of 16, you MUST have your parents’ consent before using the services of this site. Other personal data collected may be described in other sections of this privacy policy or through special explanatory text in the context of data collection.

HOW DO WE USE THE INFORMATION YOU PROVIDE US?
First of all, we use your personal data to complete, manage and administer your online reservation. Our entity, as a data controller, collects and processes your personal data for the following purposes:

– Management of your reservations, inquiries and preferences

– Administering our business activities, providing services and monitoring the use of the services

– Payment management, where applicable, and invoicing/invoice issuance

– Manage and enroll in our membership, loyalty and rewards programs, where applicable

– Management of marketing actions and communications via electronic and/or conventional means

– Management of surveys regarding the quality of the services we provide

We may occasionally use the information we collect to notify you of new services and special offers that we think you will find useful. You may notify us at any time if you do not wish to receive these offers. In addition, such information may be shared with others on an aggregated basis.

PRIVACY AND PRIVACY PROTECTION
Our company will not in any way disclose, publish, sell or exchange your personal data and information entrusted to us. In extreme cases, we may disclose your personal data to third parties in order to:

– We comply with a court order or other legal obligation or requirement of a public authority, or when the data is requested by government or law enforcement authorities;

– Apply or enforce our terms of use and other agreements;

– Protect our property rights. This may include exchanging information with other companies and organizations to protect against fraud and reduce credit risk.

DATA RETENTION
We retain your personal data in our systems for as long as is necessary to provide the relevant services or to fulfil the purposes described in this Privacy Policy. We may also need to retain certain types of data for a longer period to comply with legal obligations, or to retain data in an anonymous form for a longer period for statistical purposes.

USE OF COOKIES
Accessing our site involves the use of cookies. Cookies are small files of information stored in each user’s browser to allow the server to recognize certain information that only the server can read. They help us improve and provide better and more personalized services by allowing us to: a. store information about your searches and preferences, which allows us to better customize the services to your individual interests; b. process and speed up your searches; and c. recognize you when you return to the website. You can set your browser to refuse cookies. However, if you do so, you may not be able to take advantage of all the features or book through our website.

IP ADDRESSES – OTHER INFORMATION WE COLLECT
When you visit our booking system, we automatically collect the following data as part of our demographic and profile data, known as traffic data: – Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone settings, operating system and platform, information about your visit, including the full Uniform Resource Locators (URLs), products you viewed or searched for, page response times, length of visits to certain pages, page interaction information such as scrolling, clicks and mouseovers, and methods used to leave the page. We will use the above information we collect about you as part of our efforts to keep our website safe and secure and to improve it to ensure that content is presented in the most effective way.

DATA PROTECTION
All personal data collected will be processed fairly, lawfully, transparently and in accordance with the GDPR, General Data Protection Regulation, “REGULATION EU 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL”. Third party services that comply with the GDPR may be used for data processing.

Company name

“DIMARA” Ltd.

UIC

107540217

VAT UIC

BG107540217

Address

Voneshta Voda village, post office 5035, 4 Treta Street

Site address

ul. 3-ta 4, 5035 Voneshcha Voda, Veliko Tarnovo region

Represented by

Todor Dimitrov Velikov

Bank details

IBAN: BG88BPBI79421028253501
BIC: BPBIBGSF
Owner: “DIMARA” EOOD